Something doesn't feel right. What should I do?
You don't need to know all the technical words. Start with what happened, and we'll take it one step at a time.
First, take a breath.
Something suspicious doesn't automatically mean you've been scammed or that someone has accessed your information. For example, opening a link is not the same as entering your password or installing a program. It is still sensible to stop, check what happened and take the right next step.
You have time. You don't have to rush. If someone is pressuring you to act immediately, it's okay to stop, think and check. But if you've already shared passwords, banking details, sent money or given someone access to your device, taking prompt action can help protect you.
Don't assume the worst, but don't ignore it either. Let's work through it together.
You don't have to deal with this alone
If something has happened, tell someone you trust. It might be a family member, a friend or someone who can help you work out what to do next.
There's no shame in asking for help. Scams can fool anyone, and talking to someone is often the first step towards putting things right.
Keep a simple safety guide handy
Our one-page Stay Safe Online guide is designed for printing. Keep it beside your phone or computer, or share it with someone who might find it useful.
Someone called me →
A caller pressured me or claimed to be from a trusted organisation.
I received a suspicious message →
A text, email or social message doesn’t feel right.
I clicked a link →
Work out what happened and what, if anything, to do next.
I shared information →
Passwords, bank details, codes or other personal information.
Someone accessed my device →
Someone may have been controlling my phone or computer.
I sent money →
What to do now if you made a payment.
I need help →
Find a trusted person or New Zealand support service.
Is this email genuine? →
Learn how to check an email without panicking.
Someone got into my account →
What to do if someone has accessed your email, social media or another account.
What if scammers contact me again? →
Recognise fake offers to recover money and avoid further harm.
Someone is pressuring me →
Recognise urgency, threats and secrecy, and know when to stop and check.
Simple ways to stay safer online →
Small, practical steps to protect your accounts and build confidence.
For urgent financial concerns, contact your bank using its official app or a number you know is genuine, not one from a suspicious message.