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I need help

Take your time. You can stop and ask someone you trust for help.

You don't have to work through this alone. If you're unsure, ask someone you trust to sit with you while you check what happened.

Please don't feel embarrassed about asking for help

Whether you've clicked something, shared information or lost money, you deserve support, not judgement.

Talk to someone you trust. You don't have to explain everything perfectly, and you don't have to work it all out before asking.

National Cyber Security Centre (NCSC): cyber security advice and incident reporting.
Netsafe: online harm and safety advice.
Consumer Protection: consumer rights and scam guidance.
Your bank: if money, cards or banking details are involved, contact it promptly through an official channel.

If you have received a scam text in New Zealand, you can report it by forwarding it to 7726. Follow any instructions from your mobile provider.

If you are in immediate danger, call New Zealand emergency services on 111.

We welcome suggestions, corrections and ideas for making this guide clearer.

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