What if scammers contact me again?

Some scammers return pretending to be investigators, banks, government agencies or people who can recover lost money. They may know details of what happened, which can make them sound convincing.

What they might say

• “We've found your missing money. Pay a fee to release it.”
• “We're investigating your case. We need your bank details.”
• “Your refund is ready, but you need to pay tax first.”
• “Install this program so we can get your money back.”

What to do

1. Don't pay another fee or send more money because someone promises to recover a loss.
2. Don't give out passwords, verification codes or access to your phone or computer.
3. Stop responding and contact your bank through its official app or a phone number you already trust if money is involved.
4. If someone claims to represent an organisation, contact that organisation yourself using independently checked contact details.
5. Tell someone you trust. You don't have to handle this alone.

Genuine banks and authorities may investigate scams or help with recovery. The warning sign is an unexpected offer, especially one asking for advance payment, personal information or access to your accounts.

You can also seek guidance from the National Cyber Security Centre or Netsafe.

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