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I shared information

Don't panic, but it's important to act promptly. What you need to do depends on the information you've shared. We'll help you work through the next steps.

Passwords

Change the password promptly through the genuine website or app. Change it anywhere else you used the same password. Turn on two-step verification, which adds another check when signing in, if available.

Bank card, account details or payment codes

Contact your bank immediately through its official app or a phone number you know is genuine. Tell them what you shared and follow their advice. Never give a caller a one-time security code.

Personal details

Sharing a name or email address is not the same as sharing identity documents. If you shared identity documents or other sensitive personal information, seek advice promptly from Netsafe or the relevant organisation. The right steps depend on what you shared.

Tell someone you trust. There's no shame in what happened, and having someone alongside you can make the next steps easier.

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This opens your email app. Please avoid including passwords, bank details or other sensitive information.