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I sent money
Act quickly, but don't panic. Contact your bank immediately using its official app or a phone number you know is genuine. The sooner you report a suspected scam payment, the better the chance your bank may have of helping.
- Contact your bank immediately using its official app or a number you already trust. Explain that you may have been scammed.
- Keep messages, receipts, transaction details and screenshots. Don't delete evidence.
- Report the incident to the relevant platform and consider reporting it to New Zealand's National Cyber Security Centre.
- Be cautious of anyone who contacts you promising to recover the money for an upfront fee. That can be another scam.
If you also shared passwords or allowed device access, follow the matching guides on this site.
Tell someone you trust. There's no shame in what happened, and having someone alongside you can make the next steps easier.
Be cautious if someone later promises to recover your money. Read what to do if scammers contact you again.
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