Taking your time and asking for help

Ask questions, recognise pressure and make decisions at your own pace.

There is nothing wrong with asking questions

If someone uses unfamiliar terms, ask them to explain. You might say: 'What does that mean for me?', 'Could you show me?', or 'Is that something I really need?' A good explanation should help you understand.

You do not have to buy today

If a salesperson says an offer ends today, you can still take time to think. You might say: 'Thank you for your help. I'd like to think about it before deciding.' Missing a discount can be better than buying something you don't need.

Notice when you feel pressured

Most salespeople want to help, but you may hear that everyone is upgrading or that you must buy extras. Ask what you would gain by paying more and whether a simpler option would work. You can walk away.

Ask someone you trust

A friend, family member or neighbour may help compare products, explain terms, check a price or accompany you to a shop. Their role is to help you understand your options, not decide for you. Getting help doesn't mean giving up your independence.

What if I have nobody to ask?

Your local library may offer digital skills help. Community groups, official manufacturer support, reputable repair specialists and Citizens Advice Bureau may also be useful. Check whether a service charges a fee. An AI assistant can explain terms, but check important information independently.

You deserve patience

If someone laughs at your question or makes you feel uncomfortable, you can ask someone else. Technology changes all the time, and nobody knows everything.

Keep your information safe

Someone helping you usually doesn't need your passwords, banking details or security codes. Be cautious if an unexpected caller asks to control your device remotely. Ask what a helper is doing and enter sensitive details privately. See Soilleir's Stay Safe Online section if something doesn't feel right.

What if I already agreed?

Check your purchase or subscription terms. If a product is faulty, not as described or you believe you were misled, you may have rights under New Zealand law. Contact the business and seek independent advice if needed.

Questions to take shopping

What problem does this solve? Is there a simpler option? What will it cost now and later? Can you show me? What happens if something goes wrong? Can I take time to think?

One last thing

Take your time. Ask questions. Trust your judgement. The choice is yours.