Do I really need to upgrade?

Consider keeping, repairing or replacing your existing technology.

Start with a simple question

What can't I do with my current device that I actually need to do? If you're happy with what you have, there's no need to upgrade simply because something newer exists. If there's a problem, try to understand the cause first.

My device has become slow

A device may slow down because too many apps or programs are running, storage is nearly full, software needs updating or a particular app is causing trouble. Restarting or freeing up space may help. Back up important photographs and documents before deleting anything. A slow device doesn't automatically need replacing.

What if the battery does not last?

Rechargeable batteries wear out over time. Depending on the model, replacing the battery may cost much less than buying a new device. Ask about the price and whether the rest of the device is in good condition. If a battery is swollen, damaged or unusually hot, stop using or charging the device and seek professional advice promptly.

Security updates really matter

Manufacturers release updates to fix problems and protect against security risks. Older devices eventually stop receiving them. A device can still appear to work while becoming less safe for email, banking or shopping. Check the manufacturer's official support information and ask how long security updates will continue.

What if an app stops working?

Check whether the app or device can be updated, whether the service has a website or whether a suitable alternative exists. If an essential app no longer works safely and there is no practical alternative, upgrading may make sense.

What if a salesperson recommends a replacement?

Ask what is causing the problem, whether it can be repaired, whether the device still gets security updates and how much the alternatives cost. A replacement may be sensible, but you can ask for a second opinion.

When upgrading makes sense

A device may need replacing when security support ends, essential services no longer work, repairs cost too much, it becomes unreliable or a newer device would make it significantly easier to see, hear or use.

Repairing instead of replacing

Ask for a quote, whether there is an inspection fee, how long a repair may last and how your personal information will be protected. If a relatively new device is faulty, check your rights under the Consumer Guarantees Act before paying for repairs.

Think about the environment

Keeping useful technology longer can reduce waste and demand for new equipment. But you don't have to keep using an unsafe or unsuitable device. Before donating or recycling, back up important information, sign out and securely remove your personal details.

A simple check

What problem am I solving? Does my device still meet my needs? Is it supported? Could a setting, update or repair help? What would a replacement actually improve?

One last thing

Upgrade because it makes your life better, not simply because something newer is available.