Choosing a phone, tablet or computer

Find a device that suits your needs, comfort and budget.

Which type of device suits you?

A smartphone is handy for calls, messages, photographs and tasks while you're out. A tablet offers a larger screen for reading, video calls and browsing. A laptop is useful for typing, documents and moving between rooms. A desktop computer can suit someone who mainly works in one place.

Comfort matters

Try the screen, keyboard and sound before buying if you can. Is the text easy to read? Can you hold the device comfortably? Are the buttons and menus clear? Features that make technology easier to see, hear or control can matter more than technical specifications.

What do the specifications mean?

Storage is space for photographs, files and apps. Memory, often called RAM, helps a device run programs smoothly. A faster processor can help with demanding tasks, but you may not need the most powerful model for email, calls and browsing. Ask a salesperson to explain what each specification would mean for your everyday use.

Check compatibility and support

Make sure the device works with the apps, printer, accessories or other equipment you rely on. Ask how long it will receive security updates and what help is available if something goes wrong.

New, refurbished or second-hand?

A refurbished device may offer good value, especially when sold by a reputable business with a clear description and return arrangements. Check battery condition, security support and what is included. Private sales may offer fewer consumer protections.

Before you decide

Compare the total price, including cases, chargers, software and subscriptions. If possible, try the device in person and ask for a demonstration. You can take your time.

One last thing

Choose something comfortable, supported and suitable for what you actually do. You don't have to pay extra for features you won't use.