Buying technology safely

Choose trustworthy sellers and understand your rights in New Zealand.

Choose a seller you can trust

Check who you're buying from, how to contact them and what happens if something goes wrong. A familiar-looking website isn't necessarily genuine. Look carefully at the web address and check independent information about the business.

Buying online

Check whether the price is in New Zealand dollars, whether the seller is based overseas, shipping costs and return arrangements. A padlock symbol in your browser means the connection is encrypted; it doesn't prove the business is trustworthy. Be cautious if a tablet usually selling for around NZ$600 is offered for NZ$150 by an unfamiliar seller.

Buying in a shop

Ask to see the device working and try the features you care about. Check what's included in the price. Cases, software, insurance and extended warranties may be optional. You're allowed to think about the purchase before deciding.

Second-hand and refurbished devices

Ask about the condition, battery, included accessories, security updates and any warranty. Buying from a business is different from buying privately: private sales generally aren't covered by the Consumer Guarantees Act.

Your rights in New Zealand

Under the Consumer Guarantees Act, products bought from a business for personal use generally must be of acceptable quality, fit for purpose and match their description. If they don't, you may be entitled to a repair, replacement or refund. Which remedy applies depends on the problem. A manufacturer's warranty ending doesn't automatically end your legal rights. Changing your mind alone doesn't usually give you an automatic right to a refund.

Do I need an extended warranty?

An extended warranty is optional. New Zealand consumer law already provides important protections. Ask what extra protection the warranty gives you, how much it costs and what it excludes before deciding.

If something goes wrong

Keep receipts, order confirmations and messages. Contact the retailer first and explain the problem. If you can't resolve it, Consumer Protection and Citizens Advice Bureau can help you understand your options. Overseas sellers can be harder to deal with if there's a problem.

If you think you have been scammed

Contact your bank promptly if you've paid money or shared payment details. See Soilleir's I've sent money guide for practical next steps.

Before you buy

Do I know who the seller is? Is the price realistic? What is included? Are there ongoing costs? What happens if it breaks? Do I feel comfortable deciding today?

One last thing

A confident purchase is one where you understand what you're buying, what you're paying and where to turn if you need help.